Why More Retailers Are Using Chatbots to Improve the E-Commerce Experience1 min read

Despite how commonplace it’s become to shop online, there’s still plenty of room to improve the e-commerce experience. More than one-third (34 percent) of consumers surveyed by Market Inspector said they’ve had trouble finding their way around a company’s website.


http://footwearnews.com/2018/business/retail/chatbots-e-commerce-customer-care-511372/