What Clients Don’t Know (and Why It’s Your Fault) by Mike Monteiro – An Event Apart Austin

When in-house or external clients go out in search of design they often have no idea how to describe what they need, measure what they’re looking for, or evaluate who they might work for and subsequently, the work that’s produced.


http://aneventapart.com/news/post/what-clients-dont-know-and-why-its-your-fault-mike-monteiro-an-event-apart/

Usability: Setting usability goals for user testing


Welcome to second part of our Usability series of articles. In the first part we talked about getting started and gave you an overview. In this part we are talking about setting goals for usability testing. Think about the activities users carry out on your website that you would like to test.


http://www.uxpassion.com/blog/usability-user-research/usability-tutorial-setting-goals-requirements-user-testing